When software services were first being outsourced in the ‘90s, the idea of outsourcing was absurd across the world. However today, outsourcing software development services is the unspoken international rule of business. Initially, outsourcing software services were to drive down operating costs, but now it is seen as an investment to improve operations’ quality. India undoubtedly is one of the world’s top offshoring destinations. According to market studies, close to 80% of the biggest companies depend on offshore teams for their operations and the GSA report says 70% of companies surveyed are going to outsource more in the forthcoming years. And, 35% more significantly so. Considering this, 84% of service providers expect the outsourcing industry to grow and 37% believe it would do so significantly.

Lower Costs

The primary reason for outsourcing software development is lower operational and labor costs, which, in turn, significantly impacts the revenue of the organization. The offshoring industry is at the epitome of innovation and focuses on delivering solutions that offer investment returns rather than just pure cost reduction.

Space Management

Other reasons for outsourcing include space management, risk management and adaptability. According to a report by Gartner, worldwide IT spending is expected to be a total of $3.8 trillion in 2019, an increase of 3.2% from expected spending of $3.7 trillion in 2018. Given how dynamic the industry is, the market size is also prone to grow with it.

Outsourcing-SOFTWARE-DEVELOPMENTCustomization

Since custom software development is the sole requirement of almost all organizations, the outsourcing industry will become more collaborative. Increased offshore development will use collaboration tools as a bridge between onshore and offshore teams of the business. The relationship between the client and customer will be more process and people driven rather than being price oriented. Cost reduction still remains the main advantage of outsourcing, however, it wouldn’t be a decisive factor while companies choose companies to outsource services.

Get the Experts

There is a shortage of in-house engineering talent which is a major cause for organizations to outsource software development. There has also been a long-time concern and ever-increasing focus on cybersecurity, because of cybercriminals who take sensitive data to new risk levels. Hence, IT companies are implementing a multi-level security approach due to which the amount of security work being outsourced has increased.

Process Automation

Automation of processes and operations is a major player when it comes to outsourcing software development services. Vast investments are already flowing into Artificial Intelligence and automation. The need for the use of virtual assistance will be powering every industry soon enough. Likewise, the need for cloud computing is skyrocketing, with businesses around the globe looking to migrate to cloud. With the demand rising, companies will resort to cloud outsourcing and the demand for public cloud platforms for data storage would increase.

Meet the increasing demands

Since organizations are not always fully equipped with technical skills to run business operations, in-house team experts will not be able to meet the ever-growing demands. From outsourcing non-core business operations to outsourcing core business operations, the growth of the software services industry is always growing.

Does anyone like tedious tasks? No right! When it comes to mortgage business processing, work can be a long and tedious task for both the borrowers and lenders. From the lender’s side, it becomes a tedious task as it requires a dedicated team to work on, with an excellent support system. But even with an inhouse team, difficulties faced by the process lenders cannot cut corners due to strict regulations and procedures. Now if the borrower’s point is considered, the processing time needs to reduce since longer processing time leads to dissatisfaction and doubts about the mortgage company. This processing requires thorough knowledge about the entire process and experience. And hence, there leads an emergence in mortgage outsourcing services for better result.

Cost-effective

There are a number of mortgage issues as it involves a lot of paperwork and money. One should choose the mortgage company carefully. As large companies can have their own team of mortgage processing staff, it is not affordable for a small-medium sized company. Though, if carefully observed, even the large companies tend to save 50% of the cost of processing when this work is outsourced.

Multiple Options

A competent mortgage outsourcing services company allows choosing the delivery model which gives the business optimal benefits as in the onshore support, the significant cost savings of offshore outsourcing or the flexibility of skilled staffing.

Mortgage-Outsourcing-ServicesExperience

So, when searching for the right mortgage processing firm, one needs to do a background check to understand whether the company has enough experience and methodologies to complete the process quickly and efficiently. Deed entry service is quite complicated and so related mortgage processing work should be done only by those who have experience and are skilled in this field. They should be familiar with the complete legal process and with data entry required in different types of mortgage.

Background Check

Outsourcing such services change the loan cycle with the increase in performing ones rather than non-performing ones. So, when the process is in the initial stage it gives the customer a sort of satisfaction also makes sure that a loan is given to people who have intentions of repaying it. So, mortgage processing work takes mortgaging security against the loan. This process is a difficult task as the only possible way is to liquidate mortgage security. So, most of the companies check and then provide the work only to the people who do not default.

Infrastructure

Well-established companies have the infrastructure for mortgage processing, and it is professional and accurate. This will reduce the chances of any confusion whatsoever. Proper tools will be used for processing all the applications and documents and will make things easier for the consumer too. The cost of hiring a mortgage service provider is also an important criterion to decide upon your outsourced company. Always beneficial to choose a company which gives the end to end solutions for mortgage processing.

Complete Process management

The entire process comprises of analysis, loan processing with application processing, document verification, vendor management, underwriting and most importantly quality control. Servicing is also an important work for the mortgage services vendor as customers sometimes foreclose or default payments. So, customer handling becomes a crucial part. While choosing the right mortgage processing outsourcing company see that the company gives maximum service with transparent communication. This, in turn, makes the process easier and efficient.

Thus, in mortgage loan processing, when you outsource mortgage services to India, it gives the organization an edge over its competitors and saves operational cost.

 

Globalization has made businesses smoother to evolve and opened up a global market. It also comes with its own challenges like high level of competition and ever-evolving rules and regulations. Businesses that import goods from other countries need to partner with or engage an outsourcing partner to manage shipping smoothly. Shipping involves significant documentation that’s equally challenging as other processes involved. Those importing from other countries may leverage outsourcing data entry for customs brokerage companies to get things rolling smoothly without any delays. Since there’s much competition in outsourcing, here are 7 key things to consider before finalizing the outsourcing partner for customs brokerage services :

How experienced are they?

Experience plays an important role when it comes to critical services that involve high values of transactions. When it comes to custom brokerage services , it is critical because the more experienced your outsourcing partners are, the smoother the entire process gets. Their experience and expertise can help identifying any glitches in the process follow and correct the same. 

What all services do they offer?

Importing involves many processes and services. If your outsourcing partner provides full service in customs brokerage, it makes the entire process quicker and more cost-effective. Make sure they take care of your end to end data and compliance matters related to importing and shipment. This will ensure smooth data flow and data integrity making the entire process more effective. 

How accessible and flexible are they?

Accessibility and flexibility to an extend are critical when it comes to dealing with overseas shipments. When you outsource custom brokerage services , make sure they offer 24/7 support service and are willing to and equipped to offer considerable flexibility in their terms and conditions as and when required. You may ensure this by insisting on certain clauses in your outsourcing contract to safeguard your interests. 

What are their terms and conditions?

Coming to the legal contract, which is a must, make sure the terms and conditions are unambiguous and legally valid. This is important to protect yours and your outsourcing custom brokerage service provider’s mutual interests in the business. Get the agreement vetted by a domain expert and legal expert to make sure it is legal and serves the purpose. 

Customs-Brokerage-ServicesHow about the competitors?

Make sure you check out what your competitors and your chosen outsourcing partner’s competitors also. There’s high competition prevailing in the field of custom brokerage in India in terms of demand as well as supply. When you are looking for the right service provider for your firm, do check out the choices of your competitors and understand their reasoning behind that choice. This will help you identify the right service provider for your business.

 What is their quality process?

For any process, quality assurance is of utmost importance. Successful businesses will trail their success to solid quality process. Similarly, your outsourcing service provider also must have strong quality processes defined and must follow them strictly without fail. This is essential to succeed. 

How feasible are their services considering the quality and competitors?

Even though outsourcing custom brokerage services in India is preferred owing to the cost-effectiveness they offer, it is important to understand how feasible your outsourcing partner is. Their timing and quality matter a lot which should never be compromised for an affordable rate.

Businesses generate a huge amount of data on a daily or regular basis which need to be managed efficiently. Most of the businesses also collect information from external sources for various purposes such as market survey, customer feedback etc. Organizing the data collected and generated by the business is pivotal for its seamless operation, improved performance and better productivity. With more businesses depending largely on the internet, a better way to manage information will be online. For more than one reason, online data entry is the most feasible solution for quality data management for all kind of businesses. Easy access, ample storage facilities, high-end technology, and low-cost maintenance are the main features offered by outsourcing data entry service providers.  Here are 8 simple lessons about outsourcing online data entry services to grow your business:

 

online-data-entry-services

Bulk Data Management

For growing businesses, outsourcing data entry services help to manage the bulk volumes of data either offline or online mode. Data compiled from various sources and generated by the organization is stored for future access. Online data entry services ensure faster and better database management.

Focus better on core activities

The in-house team may not always be able to manage bulk data. Outsourcing data management is the best solution to tackle this problem. Rather than focusing on the hectic and monotonous data entry and processing, the employees can pay more attention on income-generating strategies. Thus, outsourcing strategies will definitely benefit your organization.

Leverage the expertise

One of the advantages of considering an outsourcing company is that they will have the experts and well-trained professionals who produce quality data within the stipulated time-frame. The experienced staffs of the outsourcing companies, with the help of their skill and talent, complete the outsourcing work within the scheduled time with superior quality results.

Meet customer-demands

Experienced outsourcing companies will definitely get in tune with customer demands. They offer the best technical tools in order to provide high-performance services. When you outsource online data entry, your customers can benefit the outsourcing partner’s experience and expertise.

Data confidentiality

Another aspect is that of confidentiality maintained between the clients and service providers. The data which is preserved must be highly confidential and safely handled. Data security is one of the critical aspects which customers insist, so that huge influx of data is handled safely and confidentially. A trustworthy partnership must be there between clients and the service providers in-order to maintain strong business plans.

Service beyond borders

The stored data can be crosschecked from different time zones at any time in accordance with their needs when you outsource online data entry services to a competent partner. It is easy to manage data while sitting at various places (home or office) and they provide the best reach too.

Mitigate Risks

A valid reason why the companies opt to outsource is to mitigate the risk factor evolved.  The risk of errors in data processing is tackled in an efficient way by the outsourcing partner to reduce loss which can be caused due to careless management.

Scalable Solutions

In a fluctuating business landscape, it is not that easy to invest more in the technology, resources, and infrastructure that become obsolete within a short timeframe. Outsourcing online data entry services help to mitigate the risk of getting stagnant and to maintain the growth of the business.

Outsourcing provides and ensures all of the above qualities which help to grow the business strategies.

An increasing number of businesses are moving away from the traditional methods and adapting the latest technology or outsourcing, many companies are also considering outsourcing app development over in-house design. Though there are a lot of benefits of outsourcing, choosing a reliable partner is quite challenging. Since a big risk is involved in choosing a reliable mobile app development company, it is important to understand how to choose the right outsourcing partner. In order to be sure that mobile app development is done as needed, below are a few best practices or steps to follow:

Assessment

Once you start the search for a company to outsource web app development, the first thing is to do an assessment of the business. Need assessment, also known as gap analysis, consists of points you need to measure to find where the company currently stands and where it wants to be.

Objective

Once there is a clear understanding of future roadmap, then the next step is to set clear objectives on how to achieve things. Both the assessment and setting objective should be done before contacting an offshore mobile app development partner.

Compatible Company

Once the planning part is done, the next step is to find a suitable partner for the company. A feasible partner will be one which meets the business needs and understands the business objectives. This company chosen to outsource app development will soon become a part of the business and should make sure they fit in the way any employee would.

Check the partner work pattern

The next step is to check if the developer company is also outsourcing. It’s not an unheard concept for a mobile development company in USA to outsource it to an Indian counterpart. For some organizations, it is not a problem but for some, the results could be disastrous especially if any IP material is mishandled or any third-party licensed technology is leaked which could land the company in legal troubles.

Early Proof of Concept

If this business is being done for the first time with a development firm, then an early deliverable of a proof of concept model of software can be asked. By checking the draft of the app, you can decide how the result would seem to be.

Local Contact

While searching for an outsourcing app development company, it doesn’t necessarily need to be in the near vicinity. Top mobile app development companies do have branch offices or partner companies which are present in big cities. Communication improves drastically when they have a local presence.

Communication

When app development is outsourced, then good communication is very important. If the firm is using agile methodology for the development, then communication is very crucial. Though keeping track of minute details could cost a little more, it is all worth in the longer run.

Collaboration with the Partner

Outsourcing development to a top mobile app development company is not a one-sided project. So, one cannot expect to send out the set of requirements and receive the final product. The development partner will give their opinion on the strategy and the requirements as they are having the technical expertise. At the same time, it should be a collaborative process. This gives a sense of ownership.

These steps are guaranteed to help in taking a better decision when outsourcing the app development. Though every business has its set of challenges and requirements, solutions must be figured out accordingly.

In today’s digital world, electronic platforms are gaining popularity. Everyone wants their useful stuff to be available online or in a digital format. A similar condition applies to books too which should be accessible from anywhere. Reading is just not limited to book form. This brings in eBook conversion service into the picture where any article or any other document is converted to digital format and is available online to be accessible from anyplace.

The hardcopy of a book or a document could be converted to any format such as HTML, ePub, Mobi, PDF etc. in the digital form. The conversion services also consist of processes such as print to a digital copy, document, articles, magazines and so on to eBooks. Apart from this, the fact that the number of hand-held device users is increasing day by day also places a heavy demand for eBooks.

In such a condition, it is necessary to adopt a universal file format which is compatible in almost all the digital devices connected over the web. Here comes into picture the Epub services. Through such conversion any source of the digital form as PDF, MS Word, XML, HTML, RTF or InDesign which can be read on any electronic device with a compatible reading application.

 

Outsourcing-ebook-conversion-services

Benefits of Outsourcing

Below mentioned are the benefits of outsourcing eBook conversion services offshore –

Value for Money – Affordable eBook conversion services are helpful for the customers who have a limited budget assigned to the conversion task mostly like start-ups. At the same time companies like an enterprise, small corporate and big book publishers are benefited from cost-effective services.

Understanding the Business needs – Offshore companies would keep the target clients and business in mind before designing e-books and then a lot of interactive features with themes and pictures could be added to keep the readers engrossed.

Quality Service – When companies outsource eBook conversion service to the offshore organization, the output is nothing less than perfect. Quality service provided takes care of text size, font, colour, page size and other minute aspects also so that the final product is good.

 Error-free product – The final product is checked many times to ascertain that there is no error. The smaller errors like a typo or spelling mistakes are also covered and rectified.

On time publishing – As there are enough resources and proper project management experts present in the offshore firms that companies need not be worried about missing any deadlines.

Staff – In all the outsourcing companies which accept digital conversion work from global clients have a special team with a multilingual specialist who can effectively communicate with the customers.

100% Compatibility – Let the work be in any format, all the conversions are done with profound knowledge of the latest stuff be it tools or techniques. Outsourced company experts have the compatibility of handling all the formats like PDF, Word, InDesign and any other form. Once the conversion is done the result is readable on multiple formats like Kindle, tablets, smartphones etc.

eBook conversion servicesThe focus remains on the type which is in more demand nowadays that’s the hand-held device like kindle. Once companies outsource kindle conversion service the organization should meet Kindle conversions compliance standards.

So, discussing the above points we can say that offshore companies being friendly and cost-effective Digital conversion companies are doubtlessly the best and clever option to choose.

 

The healthcare support is an essential segment in any healthcare organization for the proper way of work development with right time schedule. Business Process Outsourcing (BPO) is one of the methods used by the organizations in this sector which is primarily implemented for reducing the costs. The Affordable Care Act (ACA) has brought many changes to the healthcare sector, which requires modern equipment and facilities. Here comes the need for healthcare BPO processing service agents, who can help the organization save the time and money, which is explained below.

healthcare BPO processing

Strategic analysis and automation

For the improvement and reach good heights in business process, companies rely on BPO partners who are experienced with the advanced automating tools and the techniques of strategic analysis. They provide the service based on the clients and needs, time and the investment capabilities. In this quickly changing market trends it is always a necessity to give the client a good impression which will definitely include speed, accuracy, and quality of the work done. Hence, proper automation and analytical methods will give an immense rise in the quality and results in outstanding output performance.

Process designing

Experience always matters. Every company prefers the BPO partners who are not only equipped but also well experienced because the expertise can suggest new ideas and approach the process with variety design thinking that can act as a helping hand for the rise of the business. Creative idea generation is one of the important criteria while selecting a BPO partner. It is really a good option to outsource healthcare BPO services to well experienced professional for better results.

Scaling the demand

With the support of modern technologies and creative innovations, current BPO partners have the capacity to measure the evolving requirements and ideas of the client. To give the accurate support and proper analysis and scaling of the processes, it is the duty of the BPO service providers to give out an end to end service. To improve the customer experience, BPO organizations should concentrate on the better processing, excellence in servicing, and innovative trendy ideas. When compared with other industries, experienced BPO service providers of healthcare sector can gain new knowledge and adapt accordingly for the development of the enterprise.

Creation and productizing services

It is always important for the healthcare business process outsourcing to be co-creative as the healthcare sector and the BPO servicing company to be in good terms. When it comes to the part of designing new and creative ideas are necessary for the sustainability of the company. For that both the client and customer have to be good partnership and with trust. It is to be taken into account of all the targeted solutions for which the BPO service provider is capable to provide the right results by learning the needs of the targeted solutions.

Expertise

The collaboration of payer and provider is now in the relationship of member or the patient at the center. In the modern consumer centric environment, both the providers and payers have so much to attain from working cooperatively for a betterment in client or patient experience. For example, healthcare IT outsourcing, which includes the involvement of both the customer and client, is getting popular. The BPOs involving both the payer and the provider have to experience the changes in the market and look into current insights.

 

In the current market, healthcare outsourcing services are getting more demand as it helps both the customer and the client to experience new insights and learn new things. Hence it is important for the BPOs to give out quality results with all the efficiency.

Healthcare providers often find data management a huge challenge due to non-availability of expert resources to handle information efficiently. Quality data is a core requirement in the healthcare sector as the healthcare service providers depend hugely on patient and treatment information to save lives. As every second counts, availability of up-to-date information within a matter of seconds is essential in the healthcare sector. This requires the help of competent Healthcare data entry services providers who specialize in complete data management. Here’s why healthcare service providers should consider outsourcing data management to competent outsourcing partners:

Digital Medical Records

As every business is shifting towards digitization, the healthcare business also needs digitized data for better process efficiency and smooth data flow. Healthcare businesses deal with critical data such as patient’s personal records, health records, treatment details, doctor’s records, other employees’ details etc. These are apart from the accounting, payment, test, pharmaceutical and insurance details. All this information needs to be input and maintained carefully and the best way to accomplish quality is with the help of a competent outsourcing service provider. Healthcare clinics can outsource healthcare data entry services to leverage quality digital data. 

On-time Availability of Information

Every second is precious when it comes to the healthcare sector. On-time availability of information is as critical too. Digitization is a great way to ensure that data is available on time. But the records have to be kept up-to-date constantly. Every visit, test, prescription and follow-up all have to be properly input nearest to real-time to keep the records updated. The medical professionals may not be able to maintain the information updated as required. Their expertise is in providing life-saving healthcare treatments and support. Data management requires the help of competent healthcare data entry outsourcing services who will be adept in the latest technologies and well-versed with the medical terms commonly used in each area. 

Data Security

Physical patient records and inhouse data management may hamper with the data security. Patient records and treatment records need utmost privacy. The healthcare service providers cannot risk misplacing or misusing the information by their staffs or during data transfer. Outsourcing offers a better solution with respect to data security.

Healthcare data entry services

Data Integration Across Departments

When all information is handled by a single medical data entry services provider, they ensure data integrity across the various departments that input and access information. Moreover, the outsourcing partners will employ the right expertise with domain knowledge and the proven technologies to ensure data integrity. 

Compliance Matters Sorted Out

One of the major challenges resolved by data digitization for most of the businesses is the compliance aspect. The healthcare clinics and hospitals need to e-file insurance claims and prescriptions in digital formats as specified by the authorities. This is made easier when they outsource medical data entry services to competent outsourcing partners who offer digital data in the required formats. They make sure that all information is filed with the authorities on time in the specified formats without fail which make the operations of healthcare businesses smoother.

With an accomplished outsourcing partner managing their information more efficiently, healthcare service providers can focus better on providing quality services to the patients.

 

Most businesses have turned data-centric these days. The benefits of running a data-centric business are huge. There are less risks. The processes get more refined and efficient and the productivity improves. All these are possible only when the data flow is continuous and efficient. Many businesses also avail the help of copy paste services apart from data entry to input the data they generate. Businesses gain from the vast amount of information available on the internet and outside market with the help of outsourcing copy-paste services. Handling bulk data requires some expertise and outsourcing gives it the finesse it much requires. Here are some ways in which an offshore BPO company can help you out with information handling:

 

Maintain an Extensive Database

Bulk data entry is a huge challenge for most of the businesses, whether small, medium or large. As the volume increases, the quality gets affected. Moreover, maintaining an in-house team of data entry experts for an industry that does not deal with data as its prime product or service is a huge overhead. But businesses cannot do without an extensive database of information. This can be achieved without an in-house team with the help of a competent data entry services provider who is adept in offering quality information within a short notice.

 

Updated Information

Maintaining a vast database is only the beginning of a bigger challenge ahead, keeping it updated! Data is of value only when it is relevant and updated. Obsolete information is as good as no information. More often, it can even be misleading. Keeping the information updated is a tedious process. It is a time-consuming, effort and resource intensive process. Typically, this increases the overheads of businesses which can be avoided with outsourcing.

 

Accurate and Complete Data

Data accuracy is as important as its quality. When you outsource data entry, the outsourcing partner will also perform data cleansing which will remove the obsolete and redundant data and ensure its accuracy and completeness. This is a time-consuming process, done with the help of domain and data experts. They put their experience and employ the right software to ensure data quality and accuracy.

 copy paste services

Formatted Content

Making the data available in specific formats is the next challenge for businesses. They use this information for tax filing and also may use it as an input to their legacy Business Intelligence software. All of these need the information to be filed in specific formats. When the same information is converted into different formats, data quality and integrity may be lost. This can be avoided by copy-pasting information in various tools making them ready in each format as required. The outsourcing experts can ensure quality data in various format as required by the business.

 

On-time Availability of Data

Data is of value only when it is available on time. When there’s regular bulk data to handle, outsourcing is the perfect solution which can make data available on time every time. Outsourcing cut copy paste service to competent partners will ensure the required quality data made available on time in the required format.

Software development needs a whole team of IT experts to work on the various aspects such as database, user interface, programming, designing, security, data management, integration, reporting tools, server, hosting and so on. Even if software development is your core competency, the rapidly changing technologies make it almost impossible to have an in-house team strong in all latest technologies’ client asks for. That’s why even the IT companies consider software development outsourcing when it comes to specific projects. Here are 10 reasons why outsourcing software development works for all businesses:

 

Expert Resources

As everyone knows getting expert resources in specific areas of IT can be quite cumbersome. Recruiting a team only for one project may not be a feasible option for all businesses. Outsourcing can offer a better alternative without additional commitments.

 

Right Technology

Not all technologies are open-source or free to use. Certain software licenses come very expensive. If IT is not your core competency, there’s no point in investing on a technology which costs a future. Instead outsource website development and gain the competitive edge.

 

Save Cost

As you bounce off the recruitment and other infrastructural costs, it reduces your cost. Moreover, outsourcing is very cost-effective considering the periodic subscription they charge which proves to be much lesser than the capital and operating expenses put together to maintain an in-house team.

 

Save Time

If your employees are already busy with other projects, you can save time by outsourcing web development to competent partners. They will be equipped to work double shift to complete the projects on time.

 

Flexibility

Ongoing organizations may find it difficult to offer flexibility in the terms or products and services they offer. Outsourcing is far more flexible. Medium and large organizations often outsource their smaller projects to take advantage of the flexibility they offer.

software development outsourcing

Scalability

There might be times when your organization has too much work which would need additional resources. You spend time, effort and money on recruitment and onboarding and then find that they are a burden during lean seasons. This is a common issue that prompts businesses to consider outsourcing website design projects to third party agencies competent in designing web projects.

 

Better Focus

You can focus better on your prioritized projects when you outsource smaller and less priority projects to competent outsourcing partners. They will focus better on completing these projects as bound by the contract.

 

Better Compliance

Every project and every product need to comply with the industry standards. With the changing technologies and quality standards, it might become impossible to follow all compliance standards as per the industry levels. The web development project outsourcing companies will be more competent with the changing quality standards and help your project with better compliance.

 

Quality Applications

Create quality applications with the expert help of outsourcing firms. Smaller IT companies may not have a quality team to ensure utmost quality of the applications they develop. Outsourcing offers them a better chance at delivering the best quality products to their customers.

 

Risk Mitigation

The offshore software development firms undertake complete risks related to the tasks they work on. Whether you are outsourcing a part process or complete development of a software project, the outsourcing firm will undertake the risk of whatever works they take up.

 

These reasons are strong enough for businesses including IT firms to outsource software development to competent outsourcing partners.